Frequently Asked Questions...
Custom Printing? ... How does that work?
Choosing our premium custom printing service means you can have your very own artwork or photograph professionally printed on one of our Lightwraps just for you. All you need to do is provide us with your image as a digital file and we'll do the rest. For more details on how to prepare your image please read on here. More info...
What is a Lightwrap®?
Our Lightwraps are original contemporary lamp shades designed and made in Melbourne using carefully selected Australian sourced materials. All our lamp shades are made from premium quality polymer which is 100% recyclable, highly durable, non-toxic, and easy to clean. Flat-packed and easy to assemble our Lightwraps require no extra fittings or fasteners. We only use locally sourced, 100% recyclable, eco-friendly packaging.
I'd like to hang my Lightwrap® from the ceiling. Are they available as pendant shades as well as table lamp shades?
Yes. All our Lightwraps can be purchased as either a table/bedside lamp or a ceiling pendant lamp. Simply select which style you prefer when ordering. All our ceiling pendant Lightwraps come with the attachment piece which holds the lamp shade in place on the suspension cord, but do not come with the electrical suspension cord itself.
If you do not already have the electrical suspension cord hanging from your ceiling, you can purchase a supsension kit - these act like an extension cord and simply fit into your existing light fitting - no electrician required! You can get these from Bunnings or most major lighting retailers. We do not currently stock these.
How does the Draw-Your-Own Lightwrap® Kit work?
The Draw-Your-Own Lightwrap® Kit is a great creative, fun activity for kids to get them away from the computer games! The kit includes one blank pre-cut Lightwrap and water-based textas to start you off with your creation. Anyone with a creative urge can create their own lamp shade masterpiece simply by drawing directly onto the Lightwrap.
The Lightwrap comes flat and ready to draw on, just pick up a pen/crayon/texta/pencil and be creative! You can use the water-based textas that come with the kit, or use permanent marker pens, coloured pencils, crayons, or even decorate with stickers! (Hint... If you change your mind a lot we recommend using the water-based textas included in your kit ... simply wipe the drawing off with a damp cloth... then start all over again!) P.S make sure your lamp is disconnected from any power source before you decide to clean it!!
Allow your drawing to dry completely before assembling your Lightwrap.
How do I assemble my Lightwrap®?
- Hold the printed (or drawn) side facing away from you, with the short edges in opposite hands,
- Bend the opposite edges together and insert the tabs through the matching slots, at a slight angle, from the outside through to the inside and working from top to bottom.
- It’s easier to get the top tab in first, then the bottom tab.
- If a tab doesn’t insert easily you may need to jiggle it around a little to get it through (this happens because of slight cut variations that occur in the cutting process).
- Then simply place the Lightwrap shade over your chosen lamp base or suspend from your ceiling cord with the pendant attachment (supplied with ceiling pendant Lightwraps)
- At the back of the table Lightwrap there is a little hole to clip the cord into.
- And your done! Easy peasy!
Is it safe?
Yes. Your Lightwrap shade is made from premium Australian made polymer. It is non-toxic, heat-resistant, and 100% recyclable (in fact... recycling this polymer uses less water than recycling paper products!). Our Lightwraps are made here in Melbourne using only carefully selected Australian sourced materials.
Can I buy Lightwraps® in retail stores?
Our list of selected retail stockists will be coming shortly.
I want to buy a Lightwrap® for my existing lamp base, how do I know if it will fit?
Our small Lightwraps are 31.5cm in height and 14cm in diameter. Measure the height of the lamp base you want to use, from the bottom of the base to the very top of the light globe. For best appearance you want this distance to be less than 28cm. If it is higher than this you may see the top of the globe.
If you need a larger Lightwrap just hang in there as we are currently designing larger sizes!
Do Lightwraps® come in other sizes?
Our first release of Lightwraps are available in a standard small size that is 31.5 cm in height and 14cm in diameter.
We are currently designing larger sizes so if a small one is not quite right for you then tell us what size you're after or register here for advanced notification when new designs and sizes become available.
What is your delivery time?
All online orders are normally dispatched within 48 hours.
- For delivery within Australia please allow 5-7 business days (though it is often faster).
- For overseas delivery please allow 14-21 business days.
- Need it in a hurry? No problem! Regular Express and Overnight delivery available please contact Jane via info[at]twolayersofcells.com with your requirements.
- For Custom Orders please allow an extra 5-7 days.
Can I return or exchange my Two Layers of Cells purchase?
If you have received an incorrect or defective Two Layers of Cells product, please contact us to arrange a replacement or refund. Please note we do not offer refunds or exchanges on custom made orders.
