/ Frequently Asked Questions...
Custom Printing? ... How does that work?
Choosing our premium custom printing service means you can have your very own artwork or photograph professionally printed on one of our Lightwrap® lamp shades just for you. All you need to do is provide us with your image as a digital file and we'll do the rest. For more details on how to prepare your image please read on here. More info...
Where are your lamp shades made?
Our lamps shades are original designs made in Melbourne using carefully selected Australian sourced materials. All our lamp shades are made from premium quality polymer which is 100% recyclable, highly durable, non-toxic, and easy to clean. Our lamp shades are easy to assemble with a simple interlocking tab design and require no extra fittings or fasteners. We use locally sourced 100% recyclable packaging.
I'd like to hang my Lightwrap® lamp shade from the ceiling. Are they available as ceiling pendant shades as well as table lamps?
Yes. All our lamp shades can be purchased as either a table/bedside lamp or a ceiling pendant lamp. Simply select which style you prefer when ordering. All our ceiling pendant lamp shades come with the attachment piece which holds the lamp shade in place on the suspension cord, but do not come with the electrical suspension cord itself.
If you do not already have the electrical suspension cord hanging from your ceiling, you can purchase a suspension kit - these act like an extension cord and simply fit into your existing bayonet light fitting - no electrician required! You can get these from your local hardware store or most major lighting retailers. We do not currently stock these.
How does the Draw-Your-Own Lightwrap® - Lamp Kit work?
The Draw-Your-Own Lightwrap® Kit is a great creative, fun activity for kids to get them away from the computer games! The kit includes one blank pre-cut Lightwrap® lamp shade and washable colour markers to start you off with your creation. Anyone with a creative urge can create their own lamp shade masterpiece simply by drawing directly onto the lamp shade.
The lamp shade is ready to draw on, just pick up a pen/crayon/texta/pencil and be creative! You can use the washable markers that come with the kit, or use permanent marker pens, coloured pencils, crayons, or even decorate with stickers! (Hint... If you change your mind a lot we recommend using the washable markers included in your kit ... simply wipe the drawing off with a damp cloth... then start all over again!). Make sure your lamp is disconnected from any power source before you decide to clean it!! Allow your drawing to dry completely before assembling your lamp shade.
How do I assemble my Lightwrap® lamp shade?
Hold the Lightwrap® along the tabbed edges with the printed (or drawn) side facing away from you then
bend the opposite edges together in towards you and interlock the tabs together.
Then simply place the Lightwrap® over your the lamp base or suspend from your ceiling cord with the pendant attachment (supplied with ceiling pendant lamp shades) At the back of the table Lightwrap® there is a little hole to clip the cord into. And your done! Easy peasy!
Is it safe?
Yes. Your Lightwrap® lamp shade is made from premium Australian made polymer. It is non-toxic, heat-resistant, and 100% recyclable (in fact... recycling this polymer uses less water than recycling paper products!). Our lamp shades are made here in Melbourne using only carefully selected Australian sourced materials.
Can I buy any Two Layers of Cells products in retail stores?
No. We only sell directly to you online and at selected art and design markets.
Can I get a Lightwrap® lamp shade from you in other sizes?
Yes we make a standard small size that is 31.5 cm in height and 14cm in diameter, drum shades in various sizes... and we can also make custom sizes... please contact us with your requirements and we'll do our best to help you out. We are gradually adding our full catalogue to the website... so many options!
Shipping and delivery info
What is your delivery time?
All online orders are normally dispatched within 48 hours Monday to Friday. Orders placed outside of business hours, on a weekend or public holiday will be sent the next business day.
For delivery within Australia please allow 3-5 business days (though it is usually faster than that).
For overseas delivery please allow 2-3 weeks depending on shipping destination. During peak times this may be longer.
Please note - we are not responsible for shipping times! If your product has not arrived within the expected time frame please contact us so we can look into it.
Need it in a hurry? No problem! Regular Express and Overnight delivery available please contact Jane via info[at]twolayersofcells.com with your requirements.
For Custom Orders please allow an extra 7-10 days.
Where is your free shipping to?
Our free shipping is for items within Australia only. We can offer international shipping for our lamp shades at a flat rate of AUD$35 sent via Australia Post registered airmail. Please note that we currently only supply Australian & New Zealand power plugs with our products. If you are sending a lamp overseas you will need to determine the appropriate adapter or converter to use for your location. Please contact us by email if you'd like international shipping.
Returns and exchanges
Can I return or exchange my Two Layers of Cells purchase?
If you have received an incorrect or faulty Two Layers of Cells product, please contact us to arrange a replacement, repair or refund. All our lamp leads and electrical components are covered by a standard 2 year warranty and are manufactured to required standards. However, please contact us if you have any problems with any of our products at any time and we'll do our best to help you out. We want you to enjoy our products for a long time!
Should the LEDs or power adapter that come with our (gorgeous!) light boxes stop working just send it to us and will happily replace the adapter or fit new LEDs and ship it back to you.
Please contact us first before sending us anything!